Terms of Service

These Terms of Service apply to purchases made through the Lumera website.

1. About Lumera

Lumera sells hair care and personal care products to customers in Pakistan.

By using our website or placing an order, you agree to these terms.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

Product colors may appear slightly different depending on your screen or device.

Individual results from personal care products may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Prices and Payments

All prices displayed on the website are in Pakistani Rupees (PKR).

We may change prices or promotions at any time. The price applicable to your order is the price shown when you place the order.

Available payment methods are displayed during checkout.

4. Orders

After placing an order, you may receive an order confirmation.

We reserve the right to contact you to verify order details before dispatch.

If an item is unavailable or there is an issue with your order, we will contact you and provide the available options.

5. Delivery

We currently deliver within Pakistan.

Estimated delivery times are shown on the website or communicated during the ordering process. Delivery times may vary because of location, courier delays, weather, public holidays, or other circumstances outside our control.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

For hygiene and safety reasons, opened or used personal care products generally cannot be returned unless the product is damaged, defective, or incorrect.

7. Product Use

Customers are responsible for reading the product instructions and using products as directed.

Stop using a product if irritation or an adverse reaction occurs and seek appropriate professional advice when necessary.

8. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to interfere with the website or its security.

• Submit false or misleading information.

• Use the website to commit fraud or abuse.

9. Intellectual Property

The Lumera name, logo, website content, product images, graphics, text, and other original materials are owned by or used with permission by Lumera.

You may not reproduce, copy, modify, or distribute this content without permission.

10. Privacy

Information submitted through our website is handled according to our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service when necessary. The latest version will be published on this page.

12. Contact

If you have questions about these Terms of Service, an order, or a product, please contact Lumera through the contact details provided on our website.